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CompaniesDropbox SignIncidents

Dropbox Sign: SMS signature requests may not be working as expected.

MaintenancemaintenanceStatus: resolvedStarted Resolved (23 h)2 updatesstspg.io (opens in new tab)

Affected components: Document signing through Dropbox Sign and FaxWeb - Document signing through Dropbox Sign and FaxIntegrations - SalesforceSalesforceCore - Receive faxesReceive faxesAPI - API callbacks from Dropbox SignAPI callbacks from Dropbox SignWeb - Form filling through Dropbox FormsFax sending through Dropbox FaxWeb - Fax sending through Dropbox FaxAPI - API callbacks from Dropbox FormsCore - Send signature requestsSend signature requestsEmbedded signing through Dropbox SignWeb - Embedded signing through Dropbox SignCore - Finished document deliveryFinished document deliveryCore - Form sending through Dropbox FormsHubSpotIntegrations - HubSpot

Timeline of updates

  1. identified

    On Friday, September 26, 2023, at 14:45 PDT, we posted a status page update about issues with SMS signature requests. We have since removed that update as it was originally misclassified. Currently, the issue has been identified and we are actively working with a third party on a solution. Until this is resolved, please rely on email signature requests.

  2. resolved

    This incident has been resolved.

Archive proof

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Maintenance posted by Dropbox Sign, started 2023-09-26 21:58 UTC, resolved after 23 h, 2 update(s).

Title
SMS signature requests may not be working as expected.
Vendor
Dropbox Sign
Date
URL
https://rewindex.com/company/dropbox-sign/incidents/vy0jt8xx2w1m

Dropbox Sign profileRecent Dropbox Sign incidentsAll outages on September 26, 2023Dropbox Sign in September 2023MarkdownJSON