# Dropbox Sign: SMS signature requests may not be working as expected.

> Dropbox Sign maintenance “SMS signature requests may not be working as expected.” on 2023-09-26: impact maintenance (vendor’s label), 23 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dropbox-sign/incidents/vy0jt8xx2w1m
Last updated: 2023-09-27T21:01:41Z

- Impact (vendor’s label): maintenance (maintenance)
- Status: resolved
- Started: 2023-09-26 21:58 UTC · Resolved: 2023-09-27 21:01 UTC · Duration: 23 h
- Updates: 2 · Affected components: Document signing through Dropbox Sign and Fax, Web - Document signing through Dropbox Sign and Fax, Integrations - Salesforce, Salesforce, Core - Receive faxes, Receive faxes, API - API callbacks from Dropbox Sign, API callbacks from Dropbox Sign, Web - Form filling through Dropbox Forms, Fax sending through Dropbox Fax, Web - Fax sending through Dropbox Fax, API - API callbacks from Dropbox Forms, Core - Send signature requests, Send signature requests, Embedded signing through Dropbox Sign, Web - Embedded signing through Dropbox Sign, Core - Finished document delivery, Finished document delivery, Core - Form sending through Dropbox Forms, HubSpot, Integrations - HubSpot
- [Vendor status page: https://stspg.io/1mkzz6j3jn9j](https://stspg.io/1mkzz6j3jn9j)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Timeline of updates

- **identified** 2023-09-26 21:58 UTC: On Friday, September 26, 2023, at 14:45 PDT, we posted a status page update about issues with SMS signature requests. We have since removed that update as it was originally misclassified. Currently, the issue has been identified and we are actively working with a third party on a solution. Until this is resolved, please rely on email signature requests.
- **resolved** 2023-09-27 21:01 UTC: This incident has been resolved.

## Cite this

Maintenance posted by Dropbox Sign, started 2023-09-26 21:58 UTC, resolved after 23 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/dropbox-sign/incidents/vy0jt8xx2w1m
- Citation: Dropbox Sign, “SMS signature requests may not be working as expected.” (2023-09-26 21:58 UTC). Archived by Rewindex: https://rewindex.com/company/dropbox-sign/incidents/vy0jt8xx2w1m (CC BY 4.0).
- Markdown link: `[Dropbox Sign: SMS signature requests may not be working as expected. (2023-09-26)](https://rewindex.com/company/dropbox-sign/incidents/vy0jt8xx2w1m)`


---
Canonical: https://rewindex.com/company/dropbox-sign/incidents/vy0jt8xx2w1m · Markdown: https://rewindex.com/company/dropbox-sign/incidents/vy0jt8xx2w1m.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/vy0jt8xx2w1m · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:51:01.094Z