Dropbox Sign: Database failover caused brief 1 minute outage

No impact listedStatus: resolvedStarted 2016-08-21 23:37 UTCResolved 2016-08-21 23:37 UTC (0 min)1 updatestatus.hellosign.com

Timeline of updates

resolved2016-08-21 23:37 UTC
At 1:47pm PDT (4:47pm EDT) a database failover occurred, causing the site to issue HTTP-5xx messages for the next minute. This was an unplanned failover, but the system responded as it should and came back into usable state without human intervention. However, API consuming customers may have received HTTP-5xx codes during this interval.

From Dropbox Sign’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.hellosign.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Dropbox Sign, started 2016-08-21 23:37 UTC, resolved after 0 min, 1 update(s).

Title: Database failover caused brief 1 minute outage
Vendor: Dropbox Sign
Date: 2016-08-21 23:37 UTC
URL: https://rewindex.com/company/dropbox-sign/incidents/9p3x2rr4j6pz

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