CompaniesDropbox SignIncidents
Dropbox Sign: Site unavailable
Timeline of updates
- resolved
We know HelloSign is important to you and your businesses and our reliability can impact both. We're really sorry for the 11 minute outage this afternoon. We've isolated the cause and we're making sure it won't happen for the same reason again. During our maintenance window a couple weeks ago we changed the policy for how nodes in our autoscaling groups are terminated. That change resulted in some of our web nodes being in service much longer than intended. Eventually these nodes were numerous enough that standard health check failures resulted in the removal of all nodes from our load balancers causing the outage you experienced.
From Dropbox Sign’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hellosign.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Dropbox Sign, started 2016-06-21 22:50 UTC, resolved after 35 min, 1 update(s).
- Title
- Site unavailable
- Vendor
- Dropbox Sign
- Date
- URL
- https://rewindex.com/company/dropbox-sign/incidents/8zmh4hdtbspw
Dropbox Sign profileRecent Dropbox Sign incidentsAll outages on June 21, 2016Dropbox Sign in June 2016MarkdownJSON