CompaniesDropbox SignIncidents
Dropbox Sign: Unexpected Downtime
Timeline of updates
- resolved
At approximately 8:45 PM PDT last night, HelloSign and HelloFax were unavailable to all users due to a failure connecting to caching subsystems while attempting a failover. We identified the issue and restored cache connectivity at 9:15 PM PDT.
From Dropbox Sign’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hellosign.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Dropbox Sign, started 2015-09-30 18:49 UTC, resolved after 0 min, 1 update(s).
- Title
- Unexpected Downtime
- Vendor
- Dropbox Sign
- Date
- URL
- https://rewindex.com/company/dropbox-sign/incidents/5thxch27sgl9
Dropbox Sign profileRecent Dropbox Sign incidentsAll outages on September 30, 2015Dropbox Sign in September 2015MarkdownJSON