# Dropbox Sign: Unexpected Downtime

> Dropbox Sign status incident “Unexpected Downtime” on 2015-09-30: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dropbox-sign/incidents/5thxch27sgl9
Last updated: 2015-09-30T18:49:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2015-09-30 18:49 UTC · Resolved: 2015-09-30 18:49 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hellosign.com/incidents/5thxch27sgl9](https://status.hellosign.com/incidents/5thxch27sgl9)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Timeline of updates

- **resolved** 2015-09-30 18:49 UTC: At approximately 8:45 PM PDT last night, HelloSign and HelloFax were unavailable to all users due to a failure connecting to caching subsystems while attempting a failover. We identified the issue and restored cache connectivity at 9:15 PM PDT.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Dropbox Sign, started 2015-09-30 18:49 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/dropbox-sign/incidents/5thxch27sgl9
- Citation: Dropbox Sign, “Unexpected Downtime” (2015-09-30 18:49 UTC). Archived by Rewindex: https://rewindex.com/company/dropbox-sign/incidents/5thxch27sgl9 (CC BY 4.0).
- Markdown link: `[Dropbox Sign: Unexpected Downtime (2015-09-30)](https://rewindex.com/company/dropbox-sign/incidents/5thxch27sgl9)`


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/5thxch27sgl9 · Markdown: https://rewindex.com/company/dropbox-sign/incidents/5thxch27sgl9.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/5thxch27sgl9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:51:23.871Z