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Dremio: Intermittent Query Failures

Impact: majorStatus: resolvedStarted Resolved (26 h)7 updatesSource: stspg.io (opens in new tab)
Summary

Dremio reported major intermittent query failures starting 2023-09-07 15:50 UTC, believed limited to AWS projects created since Aug 17th, 2023, following a deployment. Fixes restored normal operation in US and European production environments; the incident was resolved at 2023-09-08 17:40 UTC after 25 h 50 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Dremio Cloud - Europe - Site AvailabilitySite AvailabilityDremio Cloud - US - Site AvailabilitySite Availability

Timeline of updates

  1. investigating

    Following the deployment on Wednesday, Sept 6th, 2023 our monitoring has detected an increase in query failure rates for some projects. We believe this is only impacting AWS projects created since Aug 17th, 2023. If you are experiencing query failures, please contact Dremio Support and they can assist in mitigation. We believe the issue has been identified and a fix is being evaluated. We will update further when the fix is deployed.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. identified

    We are moving the mitigation through our testing environments in preparation of deploying to our production systems.

  4. identified

    A fix has been deployed to the US site and is being evaluated. Initial reports are showing increased latency in the UI. We will update as we consider next steps.

  5. monitoring

    The fix deployed to the US site is performing well now. We will continue to monitor and then roll out the same fix to the European site.

  6. monitoring

    The fix has been deployed to both production environments and normal operation has resumed. We will continue to monitor before resolving the incident.

  7. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dremio profile · Recent Dremio incidents · Markdown · JSON