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Dremio: Engine degradation in multiple AWS regions

Affected components: Dremio Cloud - US - Site AvailabilitySite Availability

Timeline of updates

1. identified2023-09-18 20:33 UTC

   Customers may experience issues spinning up engines in AWS in several regions (US East 1 and US West 2). Requests to start engines may experience greater latency and/or timeouts. Details on the underlying service outage can be viewed here: https://health.aws.amazon.com/health/status We will update as mitigations are announced.

2. identified2023-09-19 00:14 UTC

   AWS report mitigation of issues in US-EAST-1. Customers in US-EAST-1 should see normal system operation. US-WEST-2 is partially mitigated and AWS is continuing to progress towards completing the necessary updates. We will update when US-WEST-2 is fully operational again.

3. identified2023-09-19 02:57 UTC

   The latest update from AWS at Sep 18 7:27 PM PDT, Sep 19 2:27:00 AM UTC (30 minutes prior to this update) regarding US-WEST-2 indicates early signs of improvement as well as estimated recovery over the next two hours. We're monitoring for additional hourly updates from them.

4. monitoring2023-09-19 07:27 UTC

   The incident has been resolved by AWS. We are monitoring for impacts and rebound.

5. resolved2023-09-19 07:41 UTC

   We've verified engines are behaving normally in the previously impacted AWS region. Service is operating normally.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dremio profile · Recent Dremio incidents · Markdown · JSON