CompaniesDialpadMonthly reportsJuly 2021
Dialpad in July 2021: incidents, uptime and changes
4incidents posted
2labelled major or critical
98.52%free of major/critical
98.29%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 11 h, incident time 12 h 41 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 2 · Minor 2
Major and critical incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Contact Center issues affecting calls stuck in queue and not routing to available agents. | Major | 6.0 h | resolved | 07-30 | |
| Contact Center calls stuck in queue | Major | 5.0 h | resolved | 07-31 |
Other incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Issues with one way audio and dropped call center calls | Minor | 1.6 h | resolved | 07-13 | |
| We're Currently Experiencing an Issue with Analytics Dashboards Not loading | Minor | 8 min | resolved | 07-15 |
Cite this
Dialpad posted 4 status incidents in July 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Dialpad in July 2021
- Vendor
- Dialpad
- Date
- URL
- https://rewindex.com/company/dialpad/2021/07