Companies/Devin (Cognition)/Incidents

Devin (Cognition): Platform-wide session crashes and queued sessions.

Affected components: Cloud Agent (Enterprise)Enterprise - Agent (Enterprise)AgentCloud Agent

Timeline of updates

1. investigating2026-04-20 14:31 UTC

   Sessions may be slow to start, we are investigating

2. monitoring2026-04-20 14:59 UTC

   A fix has been implemented and we are monitoring the results.

3. identified2026-04-20 16:00 UTC

   Cognition is applying fixes to address the degraded performance and crashing sessions. We apologize for any inconvenience.

4. identified2026-04-20 16:33 UTC

   Cognition is applying fixes to resolve the ongoing platform-wide issue.

5. monitoring2026-04-20 17:06 UTC

   A fix has been implemented and we are monitoring the results.

6. monitoring2026-04-20 17:13 UTC

   A fix has been applied to the platform and Cognition is monitoring.

7. monitoring2026-04-20 17:17 UTC

   We are continuing to monitor for any further issues.

8. monitoring2026-04-20 17:33 UTC

   Platform performance has stabilized, and Cognition is continuing to investigate for potential side effects.

9. monitoring2026-04-20 18:16 UTC

   We are continuing to monitor performance for further issues.

10. resolved2026-04-20 20:46 UTC

    This incident has been resolved.

Changes Rewindex caught on this incident

• Apr 20Major incident: Platform-wide session crashes and queued sessions.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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