# Devin (Cognition): Platform-wide session crashes and queued sessions.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-20 14:31 UTC · Resolved: 2026-04-20 20:46 UTC · Duration: 6.2 h
- Updates: 10 · Affected components: Cloud Agent (Enterprise), Enterprise - Agent (Enterprise), Agent, Cloud Agent
- [Vendor status page: https://stspg.io/5mjjvynkbrpq](https://stspg.io/5mjjvynkbrpq)
- [Company: Devin (Cognition)](https://rewindex.com/company/devin.md)

## Timeline of updates

- **investigating** 2026-04-20 14:31 UTC: Sessions may be slow to start, we are investigating
- **monitoring** 2026-04-20 14:59 UTC: A fix has been implemented and we are monitoring the results.
- **identified** 2026-04-20 16:00 UTC: Cognition is applying fixes to address the degraded performance and crashing sessions. We apologize for any inconvenience.
- **identified** 2026-04-20 16:33 UTC: Cognition is applying fixes to resolve the ongoing platform-wide issue.
- **monitoring** 2026-04-20 17:06 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-04-20 17:13 UTC: A fix has been applied to the platform and Cognition is monitoring.
- **monitoring** 2026-04-20 17:17 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2026-04-20 17:33 UTC: Platform performance has stabilized, and Cognition is continuing to investigate for potential side effects.
- **monitoring** 2026-04-20 18:16 UTC: We are continuing to monitor performance for further issues.
- **resolved** 2026-04-20 20:46 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-04-20 14:31 UTC: [Major incident: Platform-wide session crashes and queued sessions.](https://rewindex.com/change/ic3eef73f0941f8.md)


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Canonical: https://rewindex.com/company/devin/incidents/r8prdtcxk4b4 · Markdown: https://rewindex.com/company/devin/incidents/r8prdtcxk4b4.md · JSON: https://rewindex.com/api/v1/companies/devin/incidents/r8prdtcxk4b4 · Generated 2026-10-19T23:14:30.356Z