rewindex

CompaniesCustomer.ioIncidents

Customer.io: Issues accessing EU accounts

MajorStatus: resolvedStarted Resolved (0 min)4 updatesstatus.customerio.com (opens in new tab)

Affected components: Management Interface

Timeline of updates

  1. investigating

    We are currently investigating an issue impacting access to EU accounts and API access. There is no impact with data processing or data loss.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident is resolved.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.customerio.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Customer.io, started 2026-07-31 14:39 UTC, resolved after 0 min, 4 update(s).

Title
Issues accessing EU accounts
Vendor
Customer.io
Date
URL
https://rewindex.com/company/customer-io/incidents/ncfmntzwyb9c

Customer.io profileRecent Customer.io incidentsAll outages on July 31, 2026Customer.io in July 2026MarkdownJSON