rewindex

ChangesCustomer.ioIssues accessing EU accounts

Customer.io: Major incident: Issues accessing EU accounts

Major incidentoutage (model (Jev), 100%)Changed Detected status.customerio.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Customer.io removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Issues accessing EU accounts
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-07-31 14:39 UTC
AddedResolved time#5
Before: not present
After: 2026-07-31 14:39 UTC
AddedAffected components#6
Before: not present
After: Management Interface
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an issue impacting access to EU accounts and API access. There is no impact with data processing or data loss.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#10
Before: not present
After: This incident is resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

Friday, July 31

1 incident change

Cite this

Major incident: Issues accessing EU accounts on Customer.io’s status page, changed 2026-07-31 14:39 UTC (change 1 of 1).

Title
Major incident: Issues accessing EU accounts
Vendor
Customer.io
Date
URL
https://rewindex.com/change/iea2b25b28f86b7

All Customer.io changesCustomer.io profileMarkdownJSON