# Customer.io: Major incident: Issues accessing EU accounts

> Major incident: Issues accessing EU accounts. Detected 2026-10-22 by Rewindex: what changed on Customer.io’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/iea2b25b28f86b7
Last updated: 2026-10-22T07:34:00Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-31 14:39 UTC · Detected: 2026-10-22 07:34 UTC
- [Source: https://status.customerio.com/incidents/ncfmntzwyb9c](https://status.customerio.com/incidents/ncfmntzwyb9c)
- [Company: Customer.io](https://rewindex.com/company/customer-io.md)
- Versions: before (none: first archived) → after incident\_version:241/ncfmntzwyb9c@f6cd0573603d
- Change 1 of 1 for this incident

Incident page (full timeline): [Issues accessing EU accounts](https://rewindex.com/company/customer-io/incidents/ncfmntzwyb9c.md)
## What changed

**1. Added: Title**

```diff
+ Issues accessing EU accounts
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-31 14:39 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-31 14:39 UTC
```

**6. Added: Affected components**

```diff
+ Management Interface
```

**7. Added: Update** (investigating) · 2026-07-31 14:24 UTC

```diff
+ We are currently investigating an issue impacting access to EU accounts and API access. There is no impact with data processing or data loss.
```

**8. Added: Update** (identified) · 2026-07-31 14:29 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-07-31 14:33 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-07-31 14:39 UTC

```diff
+ This incident is resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-31 14:39 UTC | Major incident: Issues accessing EU accounts (this change) | outage |

All Customer.io changes: [timeline](https://rewindex.com/company/customer-io/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Issues accessing EU accounts on Customer.io’s status page, changed 2026-07-31 14:39 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/iea2b25b28f86b7
- Citation: Customer.io, “Major incident: Issues accessing EU accounts” (2026-07-31 14:39 UTC). Archived by Rewindex: https://rewindex.com/change/iea2b25b28f86b7 (CC BY 4.0).
- Markdown link: `[Customer.io: Major incident: Issues accessing EU accounts (2026-07-31)](https://rewindex.com/change/iea2b25b28f86b7)`


---
Canonical: https://rewindex.com/change/iea2b25b28f86b7 · Markdown: https://rewindex.com/change/iea2b25b28f86b7.md · JSON: https://rewindex.com/api/v1/changes/iea2b25b28f86b7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:33:07.081Z