# Customer.io: Issues accessing EU accounts

> Customer.io status incident “Issues accessing EU accounts” on 2026-07-31: impact major (vendor’s label), 0 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/customer-io/incidents/ncfmntzwyb9c
Last updated: 2026-07-31T14:39:27Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-31 14:39 UTC · Resolved: 2026-07-31 14:39 UTC · Duration: 0 min
- Updates: 4 · Affected components: Management Interface
- [Vendor status page: https://status.customerio.com/incidents/ncfmntzwyb9c](https://status.customerio.com/incidents/ncfmntzwyb9c)
- [Company: Customer.io](https://rewindex.com/company/customer-io.md)

## Timeline of updates

- **investigating** 2026-07-31 14:24 UTC: We are currently investigating an issue impacting access to EU accounts and API access. There is no impact with data processing or data loss.
- **identified** 2026-07-31 14:29 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-07-31 14:33 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-31 14:39 UTC: This incident is resolved.

## Rewindex changes for this incident

- 2026-07-31 14:39 UTC: [Major incident: Issues accessing EU accounts](https://rewindex.com/change/iea2b25b28f86b7.md)

## Cite this

Status incident (vendor impact label: major) posted by Customer.io, started 2026-07-31 14:39 UTC, resolved after 0 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/customer-io/incidents/ncfmntzwyb9c
- Citation: Customer.io, “Issues accessing EU accounts” (2026-07-31 14:39 UTC). Archived by Rewindex: https://rewindex.com/company/customer-io/incidents/ncfmntzwyb9c (CC BY 4.0).
- Markdown link: `[Customer.io: Issues accessing EU accounts (2026-07-31)](https://rewindex.com/company/customer-io/incidents/ncfmntzwyb9c)`


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Canonical: https://rewindex.com/company/customer-io/incidents/ncfmntzwyb9c · Markdown: https://rewindex.com/company/customer-io/incidents/ncfmntzwyb9c.md · JSON: https://rewindex.com/api/v1/companies/customer-io/incidents/ncfmntzwyb9c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:39:03.501Z