Companies/Courier/Incidents

Courier: AWS serviceUnavailable Outage

Affected components: APICourier - API

Timeline of updates

1. monitoring2024-06-26 01:49 UTC

   An incident where Courier messages resulted in "Internal Courier Error" was the result of AWS returning serviceUnavailable. The team has identified the issue and messages that responded with 5xx errors will be retried by our pipeline resilience.

2. monitoring2024-06-26 01:52 UTC

   An incident where Courier messages resulted in "Internal Courier Error" was the result of AWS returning serviceUnavailable. The team has identified the issue and messages that responded with 5xx errors will be retried by our pipeline resilience.

3. investigating2024-06-26 02:02 UTC

   Service has re-entered a degraded state. Sends from Courier are impacted.

4. monitoring2024-06-26 02:29 UTC

   Service has resumed normal operation. Courier Engineers are monitoring.

5. resolved2024-06-26 03:12 UTC

   The team has resolved the issue. Send pipeline operational.

Changes Rewindex caught on this incident

• Jun 26, 2024Major incident: AWS serviceUnavailable Outage

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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