# Courier: AWS serviceUnavailable Outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-06-26 01:52 UTC · Resolved: 2024-06-26 03:12 UTC · Duration: 1.4 h
- Updates: 5 · Affected components: API, Courier - API
- [Vendor status page: https://stspg.io/tp9v7728zrkg](https://stspg.io/tp9v7728zrkg)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **monitoring** 2024-06-26 01:49 UTC: An incident where Courier messages resulted in "Internal Courier Error" was the result of AWS returning serviceUnavailable. The team has identified the issue and messages that responded with 5xx errors will be retried by our pipeline resilience.
- **monitoring** 2024-06-26 01:52 UTC: An incident where Courier messages resulted in "Internal Courier Error" was the result of AWS returning serviceUnavailable. The team has identified the issue and messages that responded with 5xx errors will be retried by our pipeline resilience.
- **investigating** 2024-06-26 02:02 UTC: Service has re-entered a degraded state. Sends from Courier are impacted.
- **monitoring** 2024-06-26 02:29 UTC: Service has resumed normal operation. Courier Engineers are monitoring.
- **resolved** 2024-06-26 03:12 UTC: The team has resolved the issue. Send pipeline operational.

## Rewindex changes for this incident

- 2024-06-26 01:52 UTC: [Major incident: AWS serviceUnavailable Outage](https://rewindex.com/change/i8d2e53f5d0cb6c.md)


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Canonical: https://rewindex.com/company/courier/incidents/5z7hztb0jnyf · Markdown: https://rewindex.com/company/courier/incidents/5z7hztb0jnyf.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/5z7hztb0jnyf · Generated 2026-10-20T00:10:06.971Z