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Contentstack: Contentstack - AWS EU - Full outage

CriticalStatus: resolvedStarted Resolved (1.2 h)4 updatesstspg.io (opens in new tab)

Affected components: Amazon Web Services EU Region - Automation APIAutomation APIAmazon Web Services EU Region - Content Management APIContent Management APIAmazon Web Services EU Region - Web ApplicationWeb ApplicationAmazon Web Services EU Region - Automation UIAutomation UIAmazon Web Services EU Region - Content Delivery APIContent Delivery APIAmazon Web Services EU Region - Marketplace - Installed AppsMarketplace - Installed AppsAmazon Web Services EU Region - Personalize - AnalyticsPersonalize - AnalyticsAmazon Web Services EU Region - Personalize - Web ApplicationPersonalize - Web ApplicationAmazon Web Services EU Region - Personalize - Management APIPersonalize - Management APIAmazon Web Services EU Region - Personalize - Edge APIPersonalize - Edge APIAmazon Web Services EU Region - BrandKit UIBrandKit UIAmazon Web Services EU Region - GraphQL Delivery APIGraphQL Delivery APIAmazon Web Services EU Region - Launch - Web ApplicationLaunch - Web ApplicationAmazon Web Services EU Region - Webhook DispatcherWebhook DispatcherAmazon Web Services EU Region - Assets APIAssets APIAmazon Web Services EU Region - Image Delivery APIImage Delivery APIAmazon Web Services EU Region - BrandKit APIBrandKit APIAmazon Web Services EU Region - Launch - Content Delivery Network (CDN)Launch - Content Delivery Network (CDN)Amazon Web Services EU Region - Launch - Management APILaunch - Management APIAmazon Web Services EU Region - Marketplace - Web ApplicationMarketplace - Web ApplicationAmazon Web Services EU Region - Launch - Edge ServicesLaunch - Edge Services

Timeline of updates

  1. investigating

    We are currently investigating an issue impacting all services in the AWS EU region, which may result in a full outage for users. Our engineering team has been engaged and is actively working to identify the root cause and restore services as quickly as possible. If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.

  2. identified

    The issue has been identified within the ingress controller during an ongoing AWS EKS Kubernetes cluster upgrade, which led to a disruption impacting all services in the AWS EU region. Our team has isolated the root cause and is actively implementing a fix to restore normal traffic routing. Services are expected to recover as the remediation progresses.

  3. monitoring

    A fix has been implemented, and traffic has been restored. We are currently monitoring the results to ensure continued stability.

  4. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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