# Contentstack: Contentstack - AWS EU - Full outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-04-11 06:18 UTC · Resolved: 2026-04-11 07:32 UTC · Duration: 1.2 h
- Updates: 4 · Affected components: Amazon Web Services EU Region - Automation API, Automation API, Amazon Web Services EU Region - Content Management API, Content Management API, Amazon Web Services EU Region - Web Application, Web Application, Amazon Web Services EU Region - Automation UI, Automation UI, Amazon Web Services EU Region - Content Delivery API, Content Delivery API, Amazon Web Services EU Region - Marketplace - Installed Apps, Marketplace - Installed Apps, Amazon Web Services EU Region - Personalize - Analytics, Personalize - Analytics, Amazon Web Services EU Region - Personalize - Web Application, Personalize - Web Application, Amazon Web Services EU Region - Personalize - Management API, Personalize - Management API, Amazon Web Services EU Region - Personalize - Edge API, Personalize - Edge API, Amazon Web Services EU Region - BrandKit UI, BrandKit UI, Amazon Web Services EU Region - GraphQL Delivery API, GraphQL Delivery API, Amazon Web Services EU Region - Launch - Web Application, Launch - Web Application, Amazon Web Services EU Region - Webhook Dispatcher, Webhook Dispatcher, Amazon Web Services EU Region - Assets API, Assets API, Amazon Web Services EU Region - Image Delivery API, Image Delivery API, Amazon Web Services EU Region - BrandKit API, BrandKit API, Amazon Web Services EU Region - Launch - Content Delivery Network (CDN), Launch - Content Delivery Network (CDN), Amazon Web Services EU Region - Launch - Management API, Launch - Management API, Amazon Web Services EU Region - Marketplace - Web Application, Marketplace - Web Application, Amazon Web Services EU Region - Launch - Edge Services, Launch - Edge Services
- [Vendor status page: https://stspg.io/97rjf9sh5nx8](https://stspg.io/97rjf9sh5nx8)
- [Company: Contentstack](https://rewindex.com/company/contentstack.md)

## Timeline of updates

- **investigating** 2026-04-11 06:18 UTC: We are currently investigating an issue impacting all services in the AWS EU region, which may result in a full outage for users. Our engineering team has been engaged and is actively working to identify the root cause and restore services as quickly as possible. If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
- **identified** 2026-04-11 07:04 UTC: The issue has been identified within the ingress controller during an ongoing AWS EKS Kubernetes cluster upgrade, which led to a disruption impacting all services in the AWS EU region. Our team has isolated the root cause and is actively implementing a fix to restore normal traffic routing. Services are expected to recover as the remediation progresses.
- **monitoring** 2026-04-11 07:18 UTC: A fix has been implemented, and traffic has been restored. We are currently monitoring the results to ensure continued stability.
- **resolved** 2026-04-11 07:32 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-04-11 06:18 UTC: [Critical incident: Contentstack - AWS EU - Full outage](https://rewindex.com/change/i22f1215798d603.md)


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Canonical: https://rewindex.com/company/contentstack/incidents/0trk7rvrxczt · Markdown: https://rewindex.com/company/contentstack/incidents/0trk7rvrxczt.md · JSON: https://rewindex.com/api/v1/companies/contentstack/incidents/0trk7rvrxczt · Generated 2026-10-20T01:30:27.993Z