ChangesContentstackContentstack - AWS EU - Full outage
Contentstack: Critical incident: Contentstack - AWS EU - Full outage
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Contentstack removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Contentstack - AWS EU - Full outage
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After: critical
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After: resolved
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After: 2026-04-11 06:18 UTC
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After: 2026-04-11 07:32 UTC
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After: Amazon Web Services EU Region - Assets API, Amazon Web Services EU Region - Automation API, Amazon Web Services EU Region - Automation UI, Amazon Web Services EU Region - BrandKit API, Amazon Web Services EU Region - BrandKit UI, Amazon Web Services EU Region - Content Delivery API, Amazon Web Services EU Region - Content Management API, Amazon Web Services EU Region - GraphQL Delivery API, Amazon Web Services EU Region - Image Delivery API, Amazon Web Services EU Region - Launch - Content Delivery Network (CDN), Amazon Web Services EU Region - Launch - Edge Services, Amazon Web Services EU Region - Launch - Management API, Amazon Web Services EU Region - Launch - Web Application, Amazon Web Services EU Region - Marketplace - Installed Apps, Amazon Web Services EU Region - Marketplace - Web Application, Amazon Web Services EU Region - Personalize - Analytics, Amazon Web Services EU Region - Personalize - Edge API, Amazon Web Services EU Region - Personalize - Management API, Amazon Web Services EU Region - Personalize - Web Application, Amazon Web Services EU Region - Web Application, Amazon Web Services EU Region - Webhook Dispatcher, Assets API, Automation API, Automation UI, BrandKit API, BrandKit UI, Content Delivery API, Content Management API, GraphQL Delivery API, Image Delivery API, Launch - Content Delivery Network (CDN), Launch - Edge Services, Launch - Management API, Launch - Web Application, Marketplace - Installed Apps, Marketplace - Web Application, Personalize - Analytics, Personalize - Edge API, Personalize - Management API, Personalize - Web Application, Web Application, Webhook Dispatcher
Before: not present
After: We are currently investigating an issue impacting all services in the AWS EU region, which may result in a full outage for users. Our engineering team has been engaged and is actively working to identify the root cause and restore services as quickly as possible.
If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
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After: The issue has been identified within the ingress controller during an ongoing AWS EKS Kubernetes cluster upgrade, which led to a disruption impacting all services in the AWS EU region.
Our team has isolated the root cause and is actively implementing a fix to restore normal traffic routing. Services are expected to recover as the remediation progresses.
Before: not present
After: A fix has been implemented, and traffic has been restored. We are currently monitoring the results to ensure continued stability.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Saturday, April 11
1 incident change
- CriticalCritical incident
Contentstack - AWS EU - Full outagethis change