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Confluence: Product invitation emails not being correctly sent to users

MinorStatus: resolvedStarted Resolved (4.6 h)2 updatesstspg.io (opens in new tab)

Affected components: Administration

Timeline of updates

  1. investigating

    Our team is aware of issues with users not currently receiving product invitation emails as expected. We are investigating with urgency and will provide an update as soon as possible.
    Please note that invitations within the product are still successful, only the email notifications are currently impacted.

  2. resolved

    Between 2025-08-03T21:34 and 2025-08-05T03:43 UTC some users would not have received the emails for product invitations.
    The change that caused these emails to stop being sent has been rolled back.
    New invitation emails should now be sent correctly for all products.
    For users that were impacted by this issue, re-submitting their invitation will also re-send the email to them if required.

Archive proof

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Confluence, started 2025-08-04 23:44 UTC, resolved after 4.6 h, 2 update(s).

Title
Product invitation emails not being correctly sent to users
Vendor
Confluence
Date
URL
https://rewindex.com/company/confluence/incidents/t443j14v3q7t

Confluence profileRecent Confluence incidentsAll outages on August 4, 2025Confluence in August 2025MarkdownJSON