# Confluence: Product invitation emails not being correctly sent to users

> Confluence status incident “Product invitation emails not being correctly sent to users” on 2025-08-04: impact minor (vendor’s label), 4.6 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/confluence/incidents/t443j14v3q7t
Last updated: 2025-08-05T04:19:02Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-04 23:44 UTC · Resolved: 2025-08-05 04:19 UTC · Duration: 4.6 h
- Updates: 2 · Affected components: Administration
- [Vendor status page: https://stspg.io/q7h980jh9v2w](https://stspg.io/q7h980jh9v2w)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Timeline of updates

- **investigating** 2025-08-04 23:44 UTC: Our team is aware of issues with users not currently receiving product invitation emails as expected. We are investigating with urgency and will provide an update as soon as possible. Please note that invitations within the product are still successful, only the email notifications are currently impacted.
- **resolved** 2025-08-05 04:19 UTC: Between 2025-08-03T21:34 and 2025-08-05T03:43 UTC some users would not have received the emails for product invitations. The change that caused these emails to stop being sent has been rolled back. New invitation emails should now be sent correctly for all products. For users that were impacted by this issue, re-submitting their invitation will also re-send the email to them if required.

## Cite this

Status incident (vendor impact label: minor) posted by Confluence, started 2025-08-04 23:44 UTC, resolved after 4.6 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/confluence/incidents/t443j14v3q7t
- Citation: Confluence, “Product invitation emails not being correctly sent to users” (2025-08-04 23:44 UTC). Archived by Rewindex: https://rewindex.com/company/confluence/incidents/t443j14v3q7t (CC BY 4.0).
- Markdown link: `[Confluence: Product invitation emails not being correctly sent to users (2025-08-04)](https://rewindex.com/company/confluence/incidents/t443j14v3q7t)`


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Canonical: https://rewindex.com/company/confluence/incidents/t443j14v3q7t · Markdown: https://rewindex.com/company/confluence/incidents/t443j14v3q7t.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/t443j14v3q7t · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:01:34.705Z