Coda: Attachment and image processing delays
Coda reported a critical incident delaying attachment and image processing from 2022-09-28 18:35 UTC to 2022-09-28 19:53 UTC, lasting 1 h 17 min. An outage in its virus-scanning dependency, scanii, delayed making uploads available to collaborators, although uploads were stored successfully. The incident was resolved.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: File and Image Malware Scanning - Scanii.com api-us1.scanii.comScanii.com api-us1.scanii.comFile and Image Malware Scanning - Scanii.com api.scanii.comScanii.com api.scanii.com
Timeline of updates
- investigating
We are currently experiencing an outage with a dependent service to scan attachments and images for viruses (scanii). This outage is causing a delay to process images and attachments into the doc. Any uploaded image and attachment has been stored on our servers successfully but we are experiencing a delay with processing the attachments and images to deem them as safe to provide to other collaborators of your document. We are monitoring the situation and hope to have a resolution shortly.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Critical incident: Attachment and image processing delays 2022-09-28 18:35 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Coda profile · Recent Coda incidents · Markdown · JSON