# Coda: Attachment and image processing delays

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2022-09-28 18:35 UTC · Resolved: 2022-09-28 19:53 UTC · Duration: 1.3 h
- Updates: 2 · Affected components: File and Image Malware Scanning - Scanii.com api-us1.scanii.com, Scanii.com api-us1.scanii.com, File and Image Malware Scanning - Scanii.com api.scanii.com, Scanii.com api.scanii.com
- [Vendor status page: https://stspg.io/3bjkk85fcvxd](https://stspg.io/3bjkk85fcvxd)
- [Company: Coda](https://rewindex.com/company/coda.md)

## Summary

Coda reported a critical incident delaying attachment and image processing from 2022-09-28 18:35 UTC to 2022-09-28 19:53 UTC, lasting 1 h 17 min. An outage in its virus-scanning dependency, scanii, delayed making uploads available to collaborators, although uploads were stored successfully. The incident was resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-09-28 18:35 UTC: We are currently experiencing an outage with a dependent service to scan attachments and images for viruses (scanii). This outage is causing a delay to process images and attachments into the doc.  Any uploaded image and attachment has been stored on our servers successfully but we are experiencing a delay with processing the attachments and images to deem them as safe to provide to other collaborators of your document. We are monitoring the situation and hope to have a resolution shortly.
- **resolved** 2022-09-28 19:53 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-09-28 18:35 UTC: [Critical incident: Attachment and image processing delays](https://rewindex.com/change/iba691ba2cb14ce.md)


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Canonical: https://rewindex.com/company/coda/incidents/x3r3xvtqkknk · Markdown: https://rewindex.com/company/coda/incidents/x3r3xvtqkknk.md · JSON: https://rewindex.com/api/v1/companies/coda/incidents/x3r3xvtqkknk · Generated 2026-10-18T09:55:55.200Z