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CockroachDB: Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1).
Connection attempts failed for multiple CockroachDB Cloud (Basic) tenants in GCP South America (São Paulo / southamerica-east1), preventing affected customers from connecting to clusters. CockroachDB rated the incident major; it started at 2026-09-17 19:08 UTC and was resolved at 2026-09-17 20:39 UTC, lasting 1 h 30 min. Connectivity was fully restored, with all affected clusters operating as expected.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: CockroachDB Basic/StandardCockroachDB Cloud - CockroachDB Basic/Standard
Timeline of updates
- investigating
CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) are currently experiencing network connectivity issues. We are investigating and will provide an update shortly
- resolved
This incident has been resolved. CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) experienced network connectivity issues that have now been fully restored. Connectivity has returned to normal and all affected clusters are operating as expected. We apologize for any disruption this may have caused. If you continue to experience any issues, please contact support.
Rewindex changes for this incident
- Major incident: Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1). 2026-09-17 19:08 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). CockroachDB profile · Recent CockroachDB incidents · Markdown · JSON