Changes / CockroachDB / Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1).

CockroachDB: Major incident: Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1).

Summary

Connection attempts failed for multiple CockroachDB Cloud (Basic) tenants in GCP South America (São Paulo / southamerica-east1), preventing affected customers from connecting to clusters. CockroachDB rated the incident major; it started at 2026-09-17 19:08 UTC and was resolved at 2026-09-17 20:39 UTC, lasting 1 h 30 min. Connectivity was fully restored, with all affected clusters operating as expected.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1).
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-17 19:08 UTC
AddedResolved time#5
Before: not present
After: 2026-09-17 20:39 UTC
AddedAffected components#6
Before: not present
After: CockroachDB Basic/Standard, CockroachDB Cloud - CockroachDB Basic/Standard
AddedUpdateinvestigating#7
Before: not present
After: CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) are currently experiencing network connectivity issues. We are investigating and will provide an update shortly
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved. CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) experienced network connectivity issues that have now been fully restored. Connectivity has returned to normal and all affected clusters are operating as expected. We apologize for any disruption this may have caused. If you continue to experience any issues, please contact support.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1). (this change)
Connection attempts failed for multiple CockroachDB Cloud (Basic) tenants in GCP South America (São Paulo / southamerica-east1), preventing affected customers from connecting to clusters. CockroachDB rated the incident major; it started at 2026-09-17 19:08 UTC and was resolved at 2026-09-17 20:39 UTC, lasting 1 h 30 min. Connectivity was fully restored, with all affected clusters operating as expected.
Major incident

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