# CockroachDB: Major incident: Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1).

**Summary:** Connection attempts failed for multiple CockroachDB Cloud (Basic) tenants in GCP South America (São Paulo / southamerica-east1), preventing affected customers from connecting to clusters. CockroachDB rated the incident major; it started at 2026-09-17 19:08 UTC and was resolved at 2026-09-17 20:39 UTC, lasting 1 h 30 min. Connectivity was fully restored, with all affected clusters operating as expected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-17 19:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/kqhq6n0wx6mq](https://stspg.io/kqhq6n0wx6mq)
- [Company: CockroachDB](https://rewindex.com/company/cockroachdb.md)
- Versions: before (none: first archived) → after incident\_version:138/195y8ktqgh3h@a2d2338bd5d0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1).
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-17 19:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-17 20:39 UTC
```

**6. Added: Affected components**

```diff
+ CockroachDB Basic/Standard, CockroachDB Cloud - CockroachDB Basic/Standard
```

**7. Added: Update** (investigating) · 2026-09-17 19:08 UTC

```diff
+ CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) are currently experiencing network connectivity issues. We are investigating and will provide an update shortly
```

**8. Added: Update** (resolved) · 2026-09-17 20:39 UTC

```diff
+ This incident has been resolved. CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) experienced network connectivity issues that have now been fully restored. Connectivity has returned to normal and all affected clusters are operating as expected. We apologize for any disruption this may have caused. If you continue to experience any issues, please contact support.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-17 19:08 UTC | Major incident: Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1). (this change) | outage |

All CockroachDB changes: [timeline](https://rewindex.com/company/cockroachdb/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i49161f6b374a47 · Markdown: https://rewindex.com/change/i49161f6b374a47.md · JSON: https://rewindex.com/api/v1/changes/i49161f6b374a47 · Generated 2026-10-18T02:55:12.243Z