# CockroachDB: Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1).

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-17 19:08 UTC · Resolved: 2026-09-17 20:39 UTC · Duration: 1.5 h
- Updates: 2 · Affected components: CockroachDB Basic/Standard, CockroachDB Cloud - CockroachDB Basic/Standard
- [Vendor status page: https://stspg.io/kqhq6n0wx6mq](https://stspg.io/kqhq6n0wx6mq)
- [Company: CockroachDB](https://rewindex.com/company/cockroachdb.md)

## Summary

Connection attempts failed for multiple CockroachDB Cloud (Basic) tenants in GCP South America (São Paulo / southamerica-east1), preventing affected customers from connecting to clusters. CockroachDB rated the incident major; it started at 2026-09-17 19:08 UTC and was resolved at 2026-09-17 20:39 UTC, lasting 1 h 30 min. Connectivity was fully restored, with all affected clusters operating as expected. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-17 19:08 UTC: CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) are currently experiencing network connectivity issues. We are investigating and will provide an update shortly
- **resolved** 2026-09-17 20:39 UTC: This incident has been resolved. CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) experienced network connectivity issues that have now been fully restored. Connectivity has returned to normal and all affected clusters are operating as expected. We apologize for any disruption this may have caused. If you continue to experience any issues, please contact support.

## Rewindex changes for this incident

- 2026-09-17 19:08 UTC: [Major incident: Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1).](https://rewindex.com/change/i49161f6b374a47.md)


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Canonical: https://rewindex.com/company/cockroachdb/incidents/195y8ktqgh3h · Markdown: https://rewindex.com/company/cockroachdb/incidents/195y8ktqgh3h.md · JSON: https://rewindex.com/api/v1/companies/cockroachdb/incidents/195y8ktqgh3h · Generated 2026-10-18T12:23:16.058Z