Cloudinary: 'Undefined index' errors for users who are using Cloudinary PHP SDK 1.0 (including Magneto)
Timeline of updates
- resolved
Some customers who are using the Cloudinary PHP SDK legacy 1.X versions may have encountered errors similar to 'Undefined index: X-FeatureRateLimit-Reset' between 7:45 and 8:45 UTC. This may also have affected users who are using platform integrations based on the above versions of the PHP SDK such as Magento. The issue has been resolved from Cloudinary's side so requests outside of the aforementioned time range should be successful.
From Cloudinary’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.cloudinary.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Cloudinary, started 2022-01-31 09:53 UTC, resolved after 0 min, 1 update(s).
- Title
- 'Undefined index' errors for users who are using Cloudinary PHP SDK 1.0 (including Magneto)
- Vendor
- Cloudinary
- Date
- URL
- https://rewindex.com/company/cloudinary/incidents/p6zhn38vft7z
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