# Cloudinary: 'Undefined index' errors for users who are using Cloudinary PHP SDK 1.0 (including Magneto)

> Cloudinary status incident “'Undefined index' errors for users who are using Cloudinary PHP SDK 1.0 (including Magneto)” on 2022-01-31: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/cloudinary/incidents/p6zhn38vft7z
Last updated: 2022-01-31T09:53:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-01-31 09:53 UTC · Resolved: 2022-01-31 09:53 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.cloudinary.com/incidents/p6zhn38vft7z](https://status.cloudinary.com/incidents/p6zhn38vft7z)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **resolved** 2022-01-31 09:53 UTC: Some customers who are using the Cloudinary PHP SDK legacy 1.X versions may have encountered errors similar to 'Undefined index: X-FeatureRateLimit-Reset' between 7:45 and 8:45 UTC. This may also have affected users who are using platform integrations based on the above versions of the PHP SDK such as Magento. The issue has been resolved from Cloudinary's side so requests outside of the aforementioned time range should be successful.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Cloudinary, started 2022-01-31 09:53 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/cloudinary/incidents/p6zhn38vft7z
- Citation: Cloudinary, “'Undefined index' errors for users who are using Cloudinary PHP SDK 1.0 (including Magneto)” (2022-01-31 09:53 UTC). Archived by Rewindex: https://rewindex.com/company/cloudinary/incidents/p6zhn38vft7z (CC BY 4.0).
- Markdown link: `[Cloudinary: 'Undefined index' errors for users who are using Cloudinary PHP SDK 1.0 (including Magneto) (2022-01-31)](https://rewindex.com/company/cloudinary/incidents/p6zhn38vft7z)`


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Canonical: https://rewindex.com/company/cloudinary/incidents/p6zhn38vft7z · Markdown: https://rewindex.com/company/cloudinary/incidents/p6zhn38vft7z.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/p6zhn38vft7z · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:19:44.998Z