Companies/Cloudinary/Incidents

Cloudinary: Delayed billing due to partial bandwidth consumption information

Timeline of updates

1. resolved2021-02-16 14:19 UTC

   Due to an issue with log delivery from one of our CDN vendors, customer reports for dates between Jan 25 - Feb 05 may show lower traffic than was actually delivered. For affected customers, the reported usage on these dates represents between 70 and 100% of the actual total. The period from Feb 06 to Feb 11 was also affected temporarily but has now been updated. For customers who receive invoices for usage above their plan’s quota, invoices covering this period may be lower than usual or expected. If any invoices require updating, we’ll reach out to those customers directly. While we investigated this issue, billing was paused temporarily for some customers between Feb 11 and Feb 15, and those delayed invoices will be issued shortly. If you have questions about how this issue affects your billing, please contact us at https://support.cloudinary.com/hc/en-us/requests/new (opens in new tab)

From Cloudinary’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.cloudinary.com (opens in new tab).

Cloudinary profileRecent Cloudinary incidentsAll outages on February 11, 2021Cloudinary in February 2021MarkdownJSON