Cloudinary change history: Cloudinary Support Portal Outage

Cloudinary reported a critical Support Site outage starting 2025-12-05 09:16 UTC, preventing affected users from viewing tickets or submitting requests. The portal was back online at 09:24 UTC; the incident was resolved at 2025-12-05 14:04 UTC, with a recorded duration of 4 h 48 min. Cloudinary services were unaffected, and existing tickets and data remained safe.