Claude: API Account Activation on Credit Purchases
Timeline of updates
- resolved
We have deployed a fix for this issue. Only a very small cohort of brand new users using 3DS was impacted, and were not properly activated when they first purchased credits. Those users have had their access restored, and all purchased credits have been properly applied.
From Claude’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.claude.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Claude, started 2024-10-24 00:33 UTC, resolved after 28 h, 1 update(s).
- Title
- API Account Activation on Credit Purchases
- Vendor
- Claude
- Date
- URL
- https://rewindex.com/company/claude/incidents/83x0s66mkvz6
Claude profileRecent Claude incidentsAll outages on October 24, 2024Claude in October 2024MarkdownJSON