Chargebee: Bug in payment method update API
Timeline of updates
- resolved
We encountered an issue with update card functionality. Merchants who used API to access update card using temporary card tokens, were affected. Due to the bug the customer information was removed at the gateway end for that specific customer record. The bug was introduced when we released a minor product update. The issue affected 7 merchant sites. The customer information was restored with the assistance of gateway partners and in conjunction with merchant teams. Issue identified date & time: 2016-09-13 17:00 UTC Issue resolved date & time: 2016-09-14 09:00 UTC
From Chargebee’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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Cite this
Status incident (vendor impact label: none) posted by Chargebee, started 2016-09-15 16:14 UTC, resolved after 0 min, 1 update(s).
- Title
- Bug in payment method update API
- Vendor
- Chargebee
- Date
- URL
- https://rewindex.com/company/chargebee/incidents/zc9rxq698br7
Chargebee profileRecent Chargebee incidentsAll outages on September 15, 2016Chargebee in September 2016MarkdownJSON