# Chargebee: Bug in payment method update API

> Chargebee status incident “Bug in payment method update API” on 2016-09-15: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/chargebee/incidents/zc9rxq698br7
Last updated: 2016-09-15T16:14:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2016-09-15 16:14 UTC · Resolved: 2016-09-15 16:14 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.chargebee.com/incidents/zc9rxq698br7](https://status.chargebee.com/incidents/zc9rxq698br7)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Timeline of updates

- **resolved** 2016-09-15 16:14 UTC: We encountered an issue with update card functionality. Merchants who used API to access update card using temporary card tokens, were affected. Due to the bug the customer information was removed at the gateway end for that specific customer record. The bug was introduced when we released a minor product update. The issue affected 7 merchant sites. The customer information was restored with the assistance of gateway partners and in conjunction with merchant teams. Issue identified date & time: 2016-09-13 17:00 UTC Issue resolved date & time: 2016-09-14 09:00 UTC

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Chargebee, started 2016-09-15 16:14 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/chargebee/incidents/zc9rxq698br7
- Citation: Chargebee, “Bug in payment method update API” (2016-09-15 16:14 UTC). Archived by Rewindex: https://rewindex.com/company/chargebee/incidents/zc9rxq698br7 (CC BY 4.0).
- Markdown link: `[Chargebee: Bug in payment method update API (2016-09-15)](https://rewindex.com/company/chargebee/incidents/zc9rxq698br7)`


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Canonical: https://rewindex.com/company/chargebee/incidents/zc9rxq698br7 · Markdown: https://rewindex.com/company/chargebee/incidents/zc9rxq698br7.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/zc9rxq698br7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:17:34.044Z