Chargebee: Elevated Error Rates
Timeline of updates
- resolved
We noticed intermittent errors between 1:31 and 1:57 UTC. Less than 1% of the total requests failed, which occurred as one of the RDS replicas used by the Events services went out of free storage, causing database connection failures and consuming most threads in some of the Application servers. During the incident, Our customers would have noticed a delay in webhook processing, as we had to pause the background/async activities until the fix. The failed jobs got rescheduled successfully later. We sincerely regret any inconvenience caused to you.
From Chargebee’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: minor) posted by Chargebee, started 2021-04-18 02:00 UTC, resolved after 3.7 h, 1 update(s).
- Title
- Elevated Error Rates
- Vendor
- Chargebee
- Date
- URL
- https://rewindex.com/company/chargebee/incidents/26vchdbz6q58
Chargebee profileRecent Chargebee incidentsAll outages on April 18, 2021Chargebee in April 2021MarkdownJSON