# Chargebee: Elevated Error Rates

> Chargebee status incident “Elevated Error Rates” on 2021-04-18: impact minor (vendor’s label), 3.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/chargebee/incidents/26vchdbz6q58
Last updated: 2021-04-18T05:43:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-04-18 02:00 UTC · Resolved: 2021-04-18 05:43 UTC · Duration: 3.7 h
- Updates: 1
- [Vendor status page: https://status.chargebee.com/incidents/26vchdbz6q58](https://status.chargebee.com/incidents/26vchdbz6q58)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Timeline of updates

- **resolved** 2021-04-18 05:43 UTC: We noticed intermittent errors between 1:31 and 1:57 UTC. Less than 1% of the total requests failed, which occurred as one of the RDS replicas used by the Events services went out of free storage, causing database connection failures and consuming most threads in some of the Application servers. During the incident, Our customers would have noticed a delay in webhook processing, as we had to pause the background/async activities until the fix. The failed jobs got rescheduled successfully later. We sincerely regret any inconvenience caused to you.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Chargebee, started 2021-04-18 02:00 UTC, resolved after 3.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/chargebee/incidents/26vchdbz6q58
- Citation: Chargebee, “Elevated Error Rates” (2021-04-18 02:00 UTC). Archived by Rewindex: https://rewindex.com/company/chargebee/incidents/26vchdbz6q58 (CC BY 4.0).
- Markdown link: `[Chargebee: Elevated Error Rates (2021-04-18)](https://rewindex.com/company/chargebee/incidents/26vchdbz6q58)`


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Canonical: https://rewindex.com/company/chargebee/incidents/26vchdbz6q58 · Markdown: https://rewindex.com/company/chargebee/incidents/26vchdbz6q58.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/26vchdbz6q58 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:37:35.118Z