Census: Sync Trigger Failure
Affected components: Sync Engine
Timeline of updates
- investigating
We have identified an issue preventing the triggering of syncs for some users and are currently investigating.
- identified
We have identified the issue which has been caused by an internal system certificate update that was not fully applied across all of our older infrastructure. Because of this, some internal service-to-service communication was interrupted, which prevented reason syncs from being triggered as expected.
- monitoring
The system certificate has been updated now and it should resolve the sync trigger issue. We are currently monitoring the sync trigger run.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
Rewindex captured this after the last checkpoint; the next run () commits it.
Impact, status and times are the vendor’s own, as last archived. View on status.getcensus.com (opens in new tab).