# Census: Sync Trigger Failure

> Census status incident “Sync Trigger Failure” on 2026-11-02: impact major (vendor’s label), 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/census/incidents/wx55sf598t12
Last updated: 2026-11-02T20:31:19Z

- Impact (vendor’s label): major
- Status: monitoring · edited after publishing
- Started: 2026-11-02 15:28 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 3 · Affected components: Sync Engine
- [Vendor status page: https://status.getcensus.com/incidents/wx55sf598t12](https://status.getcensus.com/incidents/wx55sf598t12)
- [Company: Census](https://rewindex.com/company/census.md)

## Timeline of updates

- **investigating** 2026-11-02 15:28 UTC: We have identified an issue preventing the triggering of syncs for some users and are currently investigating.
- **identified** 2026-11-02 16:14 UTC: We have identified the issue which has been caused by an internal system certificate update that was not fully applied across all of our older infrastructure. Because of this, some internal service-to-service communication was interrupted, which prevented reason syncs from being triggered as expected.
- **monitoring** 2026-11-02 16:19 UTC: The system certificate has been updated now and it should resolve the sync trigger issue. We are currently monitoring the sync trigger run.

## Rewindex changes for this incident

- 2026-11-02 15:28 UTC: [Major incident: Sync Trigger Failure](https://rewindex.com/change/i1e82f01bbbf41c.md)
- 2026-11-02 16:23 UTC: [Incident updated: Sync Trigger Failure](https://rewindex.com/change/ra52de7e989563b.md)


---
Canonical: https://rewindex.com/company/census/incidents/wx55sf598t12 · Markdown: https://rewindex.com/company/census/incidents/wx55sf598t12.md · JSON: https://rewindex.com/api/v1/companies/census/incidents/wx55sf598t12 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T20:31:19.600Z