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Buildkite: Increased dispatch latency and error rates

Affected components: Hosted Agents

Timeline of updates

1. investigating2026-04-28 18:00 UTC

   We're observing increased error rates and dispatch latency for a subset of our customers. We're currently investigating and will provide status updates as they become available.

2. identified2026-04-28 18:26 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring2026-04-28 18:45 UTC

   We have mitigated the issue causing increased Hosted Agents dispatch latency and intermittent timeout errors for a subset of customers. We identified abnormal workload activity that was placing elevated load on a supporting service, and have now blocked that activity and applied additional protections. Service metrics have returned to normal, and we are continuing to monitor closely.

4. resolved2026-04-28 19:16 UTC

   Previously elevated loads with Hosted Agents dispatch have fully recovered.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Buildkite profile · Recent Buildkite incidents · Markdown · JSON