# Buildkite: Increased dispatch latency and error rates

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-28 18:00 UTC · Resolved: 2026-04-28 19:16 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: Hosted Agents
- [Vendor status page: https://stspg.io/vrmlfvwx21qw](https://stspg.io/vrmlfvwx21qw)
- [Company: Buildkite](https://rewindex.com/company/buildkite.md)

## Timeline of updates

- **investigating** 2026-04-28 18:00 UTC: We're observing increased error rates and dispatch latency for a subset of our customers. We're currently investigating and will provide status updates as they become available.
- **identified** 2026-04-28 18:26 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-04-28 18:45 UTC: We have mitigated the issue causing increased Hosted Agents dispatch latency and intermittent timeout errors for a subset of customers. We identified abnormal workload activity that was placing elevated load on a supporting service, and have now blocked that activity and applied additional protections. Service metrics have returned to normal, and we are continuing to monitor closely.
- **resolved** 2026-04-28 19:16 UTC: Previously elevated loads with Hosted Agents dispatch have fully recovered.


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Canonical: https://rewindex.com/company/buildkite/incidents/klqc4f7yfc2y · Markdown: https://rewindex.com/company/buildkite/incidents/klqc4f7yfc2y.md · JSON: https://rewindex.com/api/v1/companies/buildkite/incidents/klqc4f7yfc2y · Generated 2026-10-18T11:31:34.081Z