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CompaniesBrazeIncidents

Braze: Increased Latency in US01/US03

MinorStatus: resolvedStarted Resolved (26 min)1 updatebraze.statuspage.io (opens in new tab)
Part of an outage event

AWS us-east-1 outage, Dec 22, 2021 · 40 vendors, 40 incidents

Braze’s incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +58 min vs the first vendor naming AWS)

Swipe sideways to see the whole diagram.

same windowAWS us-east-1own incident not archivedWithin an hour8 vendors, 6 blamed AWSFirebolt, Bitbucket, HubSpot, CircleCI +41 to 4 hours later1 vendorConfluentBraze (this incident)posted +58 min
same windowAWS us-east-1own incident not archivedWithin an hour8 vendors, 6 blamed AWSFirebolt, Bitbucket, HubSpot,CircleCI +41 to 4 hours later1 vendorConfluentBraze (this incident)posted +58 min
Braze is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>8 vendors, 6 blamed AWS<br/>Firebolt, Bitbucket, HubSpot, CircleCI +4"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor<br/>Confluent"]:::names
  root --> h4
  me["Braze (this incident)<br/>posted +58 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Timeline of updates

  1. resolved

    At this time, all delayed messages have been sent, and data processing latency has returned to normal levels. Additionally, Amazon has posted that they have now fully restored power to all instances and devices in the affected data center. We're considering this incident to be resolved. No data or messages were lost.

From Braze’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on braze.statuspage.io (opens in new tab).

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