# Braze: Increased Latency in US01/US03

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-12-22 13:40 UTC · Resolved: 2021-12-22 14:06 UTC · Duration: 26 min
- Updates: 1
- [Vendor status page: https://braze.statuspage.io/incidents/hd58qhmtv6lk](https://braze.statuspage.io/incidents/hd58qhmtv6lk)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Part of an outage event

- [AWS us-east-1 outage, Dec 22, 2021: 40 vendors, 40 incidents](https://rewindex.com/events/2021-12-22-aws-us-east-1)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +58 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>8 vendors, 6 blamed AWS<br/>Firebolt, Bitbucket, HubSpot, CircleCI +4"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor<br/>Confluent"]:::names
  root --> h4
  me["Braze (this incident)<br/>posted +58 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-12-22 14:06 UTC: At this time, all delayed messages have been sent, and data processing latency has returned to normal levels. Additionally, Amazon has posted that they have now fully restored power to all instances and devices in the affected data center. We're considering this incident to be resolved. No data or messages were lost.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/braze/incidents/hd58qhmtv6lk · Markdown: https://rewindex.com/company/braze/incidents/hd58qhmtv6lk.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/hd58qhmtv6lk · Generated 2026-10-19T23:17:04.223Z