Braze change history: Link-shortening issue impacting all regions

Braze reported a major link-shortening outage across all regions starting 2025-07-17 20:22 UTC, delaying SMS and WhatsApp messages with shortened or tracked URLs and causing HTTP 500 errors on clicks. Service was restored and the message backlog cleared; the incident was resolved at 2025-07-17 21:12 UTC after 50 min.