# Braze change history Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=&page=N`. Company profile: [Braze](https://rewindex.com/company/braze.md) ## Changes by kind | Kind | Changes | Notable | Latest (UTC) | | --- | --- | --- | --- | | Major incident | 14 | 14 | 2026-09-16 09:17 UTC | ## Timeline | When (UTC) | Kind | Change | Label | Summary | | --- | --- | --- | --- | --- | | 2026-09-16 09:17 UTC | Major incident | [Critical incident: Braze Support Services Outage](https://rewindex.com/change/ic5abe8b7e4fc86.md) | outage | Braze reported a critical Support Services and Partner Portal outage from 2026-09-16 09:17 UTC to 2026-09-16 16:09 UTC, lasting 6 h 51 min. A Salesforce Service Cloud incident disrupted case submissions through the Braze Support Portal and Braze AI Operator and could delay responses; service was restored following remediation of the underlying issue. | | 2026-04-20 16:18 UTC | Major incident | [Major incident: Issue impacting EU01](https://rewindex.com/change/i5515737c887ce3.md) | degradation | Braze reported a major EU01 degradation affecting Dashboard, Data Processing, Outbound Messaging, REST APIs and SDK Data Collection, starting 2026-04-20 16:18 UTC and resolved at 2026-04-20 19:24 UTC (3 h 5 min). Message backlog and latency degraded data processing; Braze cleared the backlog and confirmed normal processing and stable services. | | 2026-04-08 19:05 UTC | Major incident | [Major incident: Delays in Support Case Creation via Email](https://rewindex.com/change/id87a885c87eabb.md) | degradation | Braze reported a major support-email degradation from 2026-04-08 19:05 UTC to 2026-04-08 21:49 UTC, lasting 2 h 43 min: new cases and replies were not processed. Braze attributed the issue to a Google Workspace incident and also reported Salesforce Email-to-Case issues. Processing resumed; support was clearing the backlog, with the Support Portal offered as an alternative. | | 2026-03-17 20:49 UTC | Major incident | [Major incident: US05 Dashboard latency](https://rewindex.com/change/ieea2cca9e62d84.md) | outage | Braze reported a major US05 Dashboard outage affecting users’ ability to reach the dashboard, starting 2026-03-17 20:49 UTC and resolved at 2026-03-17 21:04 UTC (15 min). Engineers implemented a fix; messaging sending and other services were not impacted. | | 2026-02-03 15:41 UTC | Major incident | [Critical incident: US02 Dashboard and SDK increased errors](https://rewindex.com/change/ib343dee5d0e982.md) | outage | Braze reported a critical incident affecting the US02 Dashboard and SDK Data Collection, with increased errors and possible Dashboard timeouts. The incident started at 2026-02-03 15:41 UTC and was resolved at 2026-02-03 16:02 UTC, lasting 21 min. Services were restored; the SDK automatically retries failed requests, and no action is required. | | 2026-01-06 15:41 UTC | Major incident | [Critical incident: US05 Dashboard Errors](https://rewindex.com/change/i7c46e8165d1e94.md) | outage | Braze reported a critical incident causing errors accessing the US05 Cluster Dashboard, starting 2026-01-06 15:41 UTC and resolved at 2026-01-06 16:29 UTC (47 min). Messaging sending and other services were unaffected. Dashboard service was restored and monitored before resolution. | | 2025-11-24 11:26 UTC | Major incident | [Major incident: EU01 REST API and SDK Data Collection Errors](https://rewindex.com/change/i4e82b8608be20f.md) | outage | Braze reported a major EU01 incident affecting REST APIs and SDK Data Collection from 2025-11-24 11:26 UTC to 2025-11-24 12:09 UTC, lasting 43 min. Elevated errors subsided by 11:51 UTC; customers must retry REST API requests that received errors. | | 2025-11-19 00:34 UTC | Major incident | [Major incident: US01 and US03 Dashboard and SDK Errors](https://rewindex.com/change/ic266b9d0f07f89.md) | outage | Braze reported a major incident affecting US01 and US03 Dashboard and SDK services, with Data Processing and SDK Data Collection listed as affected components. It started at 2025-11-19 00:34 UTC and was resolved at 2025-11-19 01:33 UTC, lasting 59 min. Engineers implemented a fix and confirmed services were operating normally. | | 2025-10-20 16:21 UTC | Major incident | [Major incident: AWS US East 1 outage](https://rewindex.com/change/id855eaa8ca6e75.md) | outage | Braze reported a major AWS US East 1 outage starting 2025-10-20 16:21 UTC, resolved 2025-10-20 23:41 UTC. AWS capacity shortages delayed Data Processing and Outbound messaging on US03 and US05; affected Twilio services disrupted SMS authentication and messaging. Engineers load-balanced work and cleared backlogs; Twilio recovered. | | 2025-09-02 17:20 UTC | Major incident | [Major incident: Issue impacting US01 and US05 clusters](https://rewindex.com/change/i46b5f9721fccae.md) | degradation | Braze reported a major degradation on US01 and US05, with increased latency and dashboard errors; other services were not impacted. The incident started at 2025-09-02 17:20 UTC and was resolved at 2025-09-02 17:45 UTC, lasting 25 min. | | 2025-08-19 14:40 UTC | Major incident | [Major incident: Issue impacting US06 AND EU02 services](https://rewindex.com/change/iab067b51daa7f5.md) | outage | Braze reported a major outage affecting Dashboard, REST APIs, and SDK Data Collection in US06 and EU02, starting at 2025-08-19 14:40 UTC and lasting 1 h 1 min. Fixes restored both clusters, and the incident was resolved at 2025-08-19 15:41 UTC; Braze said it identified the root cause but did not specify it. | | 2025-07-17 20:22 UTC | Major incident | [Major incident: Link-shortening issue impacting all regions](https://rewindex.com/change/ibfd4a9a203c4e5.md) | outage | Braze reported a major link-shortening outage across all regions starting 2025-07-17 20:22 UTC, delaying SMS and WhatsApp messages with shortened or tracked URLs and causing HTTP 500 errors on clicks. Service was restored and the message backlog cleared; the incident was resolved at 2025-07-17 21:12 UTC after 50 min. | | 2025-06-12 19:01 UTC | Major incident | [Major incident: Widespread Internet Issue](https://rewindex.com/change/i76a71cce7becc6.md) | degradation | Braze reported major degradation from 2025-06-12 19:01 UTC to resolution at 2025-06-12 21:30 UTC: message sending and data processing latency, SDK API errors, and disrupted Android push delivery. The Google Cloud outage prevented Kubernetes scaling; infrastructure later scaled up to process backlogs, and Google confirmed Android Push / Firebase messaging recovery. | | 2025-03-10 15:47 UTC | Major incident | [Major incident: Currents and CDI latency impacting EU-01 and EU-02](https://rewindex.com/change/ie9456819b68c95.md) | degradation | Braze reported major Currents and CDI latency in EU-01 and EU-02 due to an infrastructure problem, starting 2025-03-10 15:47 UTC and resolved at 2025-03-10 22:21 UTC (6 h 33 min). New events and CDI syncs returned to normal, but the Currents event backlog was still being processed; outbound messaging operated normally. | --- Canonical: https://rewindex.com/company/braze/changes · Markdown: https://rewindex.com/company/braze/changes.md · JSON: https://rewindex.com/api/v1/companies/braze/changes · Generated 2026-10-18T02:53:08.944Z