Box: Some files not loading properly for users
Timeline of updates
- resolved
We have since resolved the third-party software bug, ensuring no new files were affected after January 10, 2018. While the volume is minimal, we are working to restore the integrity of the majority of affected files from this upload window. If you notice any files from this time period that are not loading properly when accessed, they can be fixed by uploading a new version of the file or rolling back to a prior file version. If you have any questions about this, please contact us: https://community.box.com/t5/Contact-Support/ct-p/BoxSupport (opens in new tab)
From Box’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.box.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Box, started 2018-02-01 05:34 UTC, resolved after 0 min, 1 update(s).
- Title
- Some files not loading properly for users
- Vendor
- Box
- Date
- URL
- https://rewindex.com/company/box/incidents/6vnhrg97zwxr
Box profileRecent Box incidentsAll outages on February 1, 2018Box in February 2018MarkdownJSON