# Box: Some files not loading properly for users

> Box status incident “Some files not loading properly for users” on 2018-02-01: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/box/incidents/6vnhrg97zwxr
Last updated: 2018-02-01T05:34:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2018-02-01 05:34 UTC · Resolved: 2018-02-01 05:34 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/6vnhrg97zwxr](https://status.box.com/incidents/6vnhrg97zwxr)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2018-02-01 05:34 UTC: We have since resolved the third-party software bug, ensuring no new files were affected after January 10, 2018. While the volume is minimal, we are working to restore the integrity of the majority of affected files from this upload window. If you notice any files from this time period that are not loading properly when accessed, they can be fixed by uploading a new version of the file or rolling back to a prior file version. If you have any questions about this, please contact us: https://community.box.com/t5/Contact-Support/ct-p/BoxSupport

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Box, started 2018-02-01 05:34 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/box/incidents/6vnhrg97zwxr
- Citation: Box, “Some files not loading properly for users” (2018-02-01 05:34 UTC). Archived by Rewindex: https://rewindex.com/company/box/incidents/6vnhrg97zwxr (CC BY 4.0).
- Markdown link: `[Box: Some files not loading properly for users (2018-02-01)](https://rewindex.com/company/box/incidents/6vnhrg97zwxr)`


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Canonical: https://rewindex.com/company/box/incidents/6vnhrg97zwxr · Markdown: https://rewindex.com/company/box/incidents/6vnhrg97zwxr.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/6vnhrg97zwxr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:39:47.341Z