Box change history: [Medium] Issues with Search service, Box Sign Templates and Metadata queries

Box reported major degradation affecting Search, Box Sign Templates and Metadata queries, with errors or slowness affecting customers. The incident started at 2026-07-07 14:11 UTC and was resolved at 2026-07-07 16:19 UTC, lasting 2 h 8 min; Box reported remediation and restoration of full functionality but did not specify the cause or fix.