Box change history: [Critical] Issues with multiple Box services

Box reported a critical outage affecting Login/SSO, API, Box Notes and other services, with slowness and temporary unavailability. It ran from 2025-12-17 00:57 UTC to 2025-12-17 04:31 UTC (3 h 33 min); all affected services were restored. The postmortem linked the issue to an attempted rollback of a diagnostic change.