Companies/BigCommerce/Incidents

BigCommerce: Issues Accessing Single Click Apps in Control Panel

Timeline of updates

1. resolved2016-06-30 18:55 UTC

   BigCommerce engineers have restored access to single click apps accessible in the BigCommerce Control Panel. A small number of BigCommerce merchants who accessed or updated apps in their store over the last few hours may still experience issues when attempting to load apps. If you continue to experience issues accessing apps via your control panel, you should uninstall and reinstall the app via the BigCommerce Control Panel. This will restore your ability to access the app. BigCommerce partners who have apps in the BigCommerce App Store should ensure they support our recently announced changes for requesting new OAuth scopes for an existing app by following the advisory at https://developer.bigcommerce.com/blog/changelog/auth-scopes-advisory (opens in new tab). Implementing the reauthorization flow will ensure BigCommerce merchants do not need to uninstall and reinstall an app to gain access to new OAuth scopes in the future.

From BigCommerce’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab).

BigCommerce profileRecent BigCommerce incidentsAll outages on June 30, 2016BigCommerce in June 2016MarkdownJSON